Our Business Model Outcomes Our performance indicators Our competitive advantage lies in the quality of our network and infrastructure, innovative product and service offerings, strong distribution channels and procurement system, proven track record in driving operational efficiency, strength of our trusted brand, and resilience of our people. Revenue growth Brand preference OPEX EBITDA CAPEX-to-total revenue ESG rating and SDG contribution Employees’ learning hours Cyber security training Total revenue up by 3.0% to RM6.34 billion EBITDA margin at 47.5% ~100% dividend payout ratio Credit ratings of AAA/Stable/P1 Serving 10.3 million customers Sustained position as Malaysia’s fastest and most consistent network Delivered JENDELA commitments Scaled core and near-core connectivity offerings 5% increase in CO2 emissions in parallel with aggressive network roll-out Reduced Carbon Intensity per Data Usage by 13.7% Structural reinforcements of network sites in response to physical climate risks (e.g. floods) Average 52.6 learning hours per employee 45% women in leadership positions 87% employees believed their well-being was prioritised during the Covid-19 pandemic (Digi’s 2021 Pulse Survey) 0 Lost Time Injury Frequency (LTIF) and 0 fatalities > RM1.5 million contributed to Covid-19 Response and Recovery efforts RM500,000 aid pledged for flood relief and recovery efforts Supported medical frontliners by providing devices and connectivity plans for contact tracing Accelerated businesses and SME digitalisation via the PENJANA grant Received the BCMS ISO 22301:2019 certification Strongest brand in Malaysia (ranked by Brand Finance, 2021) Sustained leadership ranking in ESG2 Implemented secure and sustainable business conduct Modernised processes and innovated ways of work Launched innovative offerings to cater to wider segments of customers 2 Polled by independent Brand Health Survey provider 25 Integrated Annual Report 2021 Governance Audited Financial Statements Other Information
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