DIGI - Annual Report 2021

Technology 4 • 5G network commercial launch in selected areas within Kuala Lumpur, Putrajaya and Cyberjaya, with the objective of achieving 80% nationwide population coverage by 2024 • Industry joint effort to retire the 3G network nationwide in line with JENDELA initiative • JENDELA Phase 1 tender to construct 1,661 new sites (potentially worth RM4.6 billion) to expand 4G coverage across unreached areas accomplished in October 2021 • Rising cyber security and data protection concerns across industry • Digitalising SMEs and co-developing solutions with large corporations and partners Looking Ahead 2022  JENDELA Phase 1 is currently on track to reach its national targets of providing broadband services to 7.5 million premises, while achieving average mobile broadband speed of 35Mbps and 96.9% 4G coverage by the end of 2022  MyDIGITAL and 5G implementation will accelerate Malaysia’s progress as a technologically-advanced economy and enable a socioeconomic transformation with the creation of more digital jobs  Continued remote working and online learning will elevate expectations for stable and high-speed network connectivity Our Operating Landscape Social 5 • Sustained brand trust by demonstrating strong ESG performance and leadership • Higher security protection for customers’ personal data and our infrastructure • More skills an accelerated digital future and ‘Empowering Societies’ programmes • Priority in safeguarding the health and safety of our employees and partners, while respecting human rights standards • Commitment to uphold highest standards of good governance across our value chain • Continued focus to elevate diversity and inclusion (D&I) practices and strengthen a gender-inclusive workplace Looking Ahead 2022  Spur connectivity and digital adoption by extending networks to rural areas, facilitating access to smartphones and providing affordable packages and digital services to bridge the digital divide  Adopt multi-stakeholder approach to drive initiatives centred on digital inclusion and future skills learning Capitals Our Response  Supported the government’s implementation of 5G network as critical national infrastructure  Collaborated with industry to advance digital access and adoption in Malaysia  Conducted awareness campaigns on cyber security frauds and phishing scams  Upskilled talents to embrace digital transformation strategies to meet rising demands and new opportunities from technological innovation Our Response  Supported nation building activites by contributing aid to Covid-19 relief efforts via NGOs, continued free 1GB daily productivity data for customers, optimised network coverage and ramped up capacities at critical sites  Achieved 100% vaccination rate for Digi’s employees in retail  Strengthened female leadership pipeline and gender diversity policies as evidenced by our inclusion in Bloomberg’s 2021 Gender Equality Index (GEI)  Continued advocacy of responsible business practices through our Yellow Heart brand promise, leveraging strategic partnerships to create long-term value Capitals 28 Digi.Com Berhad At A Glance Message To Shareholders How We Create Value Strategies To Create Value

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