Our Key Relationships Stakeholder expectations are continuously evolving in line with shifting trends and consumer behaviours as well as new emerging opportunities and risks. Regular engagements with stakeholders are fundamental to how we operate. We believe that it is crucial to balance the corporate purpose with stakeholders’ expectations. Our stakeholder engagement approach is aligned with Practice 12.1 of the MCCG. Legend – Frequency of Engagement Daily D Half-yearly H Yearly Y Weekly W Monthly M Quarterly Q Specify and set laws and regulations that apply to our scope of operations. This also includes access to spectrum and operating licenses and any financial implications with respect to national aspirations Responsible as the company’s top leadership, setting strategic aims, reviewing the management’s performance to meet strategic objectives Engagement Channels Annual General Meeting Quarterly Board meeting Board effectiveness evaluation Company events/ activities Frequency of Engagement Q Y Engagement Channels Regular reports and periodic information sharing with the Ministry and regulators Participate in JENDELA initiative and progress monitoring via the JENDELA Implementation Committee Company website Integrated Annual Report and Financial Report Yearly site audits and visits Analyst briefings Frequency of Engagement W Q Y Issues and Expectations Review financial and nonfinancial performance Oversight on ESG matters such as climate change, human rights, compliance, anti-corruption, welfare and well-being of stakeholders Customer’s expectations and satisfaction scores Issues and Expectations Coverage, service reliability and quality Achieve JENDELA targets Talent development Sustainability, climate action and environmental management Digi’s efforts in data protection Our Response Engage on Digi’s financial and non-financial performance, strategic growth plans, operational and talent management Ensure transparency in corporate reporting and disclosures through multiple platforms Strengthen communications and engagements with stakeholders Attend workshops on strategic plans and target-setting Our Response Widespread digital adoption through affordable packages Jaringan Prihatin rebate Pakej Data Khas Belia Pakej Remaja dan Pakej Peranti Keluarga Malaysia Encourage 4G adoption through campaigns Programmes at Pusat Ekonomi Digital (PEDi) internet centres geared towards developing entrepreneurs CEO Action Network roundtables and dialogues with Ministries Board of Directors Government and Regulators In addition to ongoing engagements, we have performed a refreshed stakeholder engagement exercise to better understand their views on Digi’s Sustainability management during the year.This year, we engaged with internal stakeholder groups comprising the Board of Directors, selected functional leads and employees.This was conducted with guidance from an external consultant and several engagement methods were used, including attaining feedback through qualitative and quantitative survey. Summary of Engagement with Internal Stakeholders Groups 30 Digi.Com Berhad At A Glance Message To Shareholders How We Create Value Strategies To Create Value
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