DIGI - Annual Report 2021

How We Create Value Emphasising strong governance and robust internal controls Integrity Hotline A confidential channel to report concerns and raise questions about possible breaches of Digi’s Code of Conduct, including relevant laws, regulations and Governing Documents.Visit telenorgroup.integrityline.com 24 hours/7 days a week For all employees, suppliers, stakeholders and general public Can opt to remain anonymous throughout the process 100% Acceptance rate by Digizens on the Code of Conduct 2021 100% Completion rate of Digi’s AntiCorruption e-Learning module on Telenor Academy 92% Agree that Digi’s compliance initiatives help them better understand the Code of Conduct Pulse Survey 2021 (87% Digizens participated) Strengthening compliance way of work and mindset Knowledge Unit • Compliance capacity building for all employees through awareness and training programmes including Speak Up Campaign,Anti-Corruption Day, Responsible Business Summit, and targeted training such as Anti-Money Laundering • Digi’s Anti-Corruption Day is held annually on 9 December in recognition of International Anti-Corruption Day.Company-wide trainings and awareness were carried out to educate employees and to reinforce our zerotolerance policy towards corruption Risk and Monitoring • Conduct Compliance risk assessment and monitoring activities for second line of defence (privacy, supply chain, legal and procurement) • Conduct Integrity Due Diligence (IDD) background check on all high-risk business partners • Bribery risk assessment workshops for all Heads of Departments to analyse divisional risk registers and establish a portfolio view of corruption risks at enterprise level Governance Unit • Review and implement Digi’s policies and manuals under the Governance Work Programme (GWP) 2021, where the framework for governing documents were simplified • Compliance case management and analytics Other Initiatives • Implementing the ISO 37001: Anti-Bribery Management System standards to improve the organisation’s culture of integrity, governance and anti-corruption, reputation and the commitment of its top management and governing body • ISO 37001 workshop were conducted with all the Head of Departments to identify risk of corruptions in their respective departments • Appointment of Compliance monitor in each division to promote better governance across the business • Formation of Governance Risk and Compliance (GRC) committee to deliberate significant GRC matters and subsequently formulate appropriate responses to address them 79 Integrated Annual Report 2021 Governance Audited Financial Statements Other Information

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