Chief Executive Officer’s Statement Q A How did Digi navigate through the year to deliver value and growth? We set out our three-year strategy roadmap at the start of 2021, anchored on our purpose to empower societies and connect customers to what matters most. The surge in demand for connectivity and digital services supported our ambition to modernise and strengthen our network and operations, as well as to grow revenues in Postpaid, Fixed, and Business segments during the year.This accelerated shift to digitalisation also put a spotlight on the society’s increased use of digital technology and tools: this fueled our commitment to continue on our Yellow Heart programme to advance safer internet awareness, advocating data privacy, partnering to build skills for a better digital future, and promoting digital inclusion by enabling easier access to our services for all Malaysians across the country. More details on Digi’s financial review by our Chief Financial Officer in pages 14 to 20, and how we created value from our Financial Capital on pages 50 to 53. More on our 2021 strategy progress and achievements are detailed out in the Our Strategy section of this report on pages 44 to 47, and how we created value across our six capitals on pages 50 to 81. Q Q A A How would you characterise Digi’s performance in FY2021? What can we expect from Digi in the coming year? Digi delivered a well-fought performance in FY2021, achieving fullyear results in line with our financial guidance.We prioritised network and digitalisation initiatives in the year to further improve customer experience and develop our core segments.We also stepped up initiatives to run our technology and business operations efficiently, while continuing to invest in the right areas to execute well on our growth and modernisation agenda. These resulted in steady earnings for the company and healthy returns to shareholders. While overall macroeconomic challenges will remain intense, we are encouraged to see some signs of recovery from the pandemic and a clear plan from the government for the safe normalisation of business activities, easing of broader Covid-19 related restrictions, and the impending opening of international borders, all driven by an exemplary execution of our national immunisation programme and the gallant efforts of our frontliners. We have confidence that Digi will deliver a robust 2022, underpinned by sharp execution of our strategic priorities.We see Postpaid, Fibre, and Business as our key growth drivers, and will continue to bring best-value product propositions and innovative digital solutions to the market. Our business modernisation journey is progressing well, with critical IT transformation projects in the pipeline to enhance digital experience for our customers, and boost organisational capabilities.We continue to work closely with the Malaysian Communications and Multimedia Commission (MCMC), including on Universal Service Provision (USP) initiatives, which will strengthen our ability to provide high-quality and affordable digital connectivity to communities in rural and remote areas. 12 Digi.Com Berhad At A Glance Message To Shareholders How We Create Value Strategies To Create Value
RkJQdWJsaXNoZXIy ODU0MjU5